If more days have passed than the shipping times indicated in the order confirmation, please check the tracking link you received by email. If you notice any issues, contact us immediately at help@dualpicks.com

Contact us immediately at help@dualpicks.com, attaching a photo of the product you received. We will resolve the issue as quickly as possible

Write to us immediately at help@dualpicks.com describing the issue. We will help you complete your purchase or guide you step by step

If the order has not been shipped yet, please contact us as soon as possible at help@dualpicks.com. However, if the order has already been shipped, unfortunately it will no longer be possible to change the address

Please check your spam/promotions folder in your email. If you don't find anything, contact us at help@dualpicks.com, providing your name and the email address used for the purchase

You will receive a confirmation email with the purchase summary and then a shipping email containing the link to track your order

Delivery is carried out by reliable couriers

Shipping costs are shown during checkout. If you choose a more expensive shipping option than the standard one offered, any differences will not be refunded in case of a return

Yes, you can exercise your right of withdrawal within 14 days of receiving the product, without the need to provide any reason

Simply send us a written communication. A withdrawal form is available on our websites dualpicks.it and dualpicks.com, but you can also send an email to help@dualpicks.com

The return shipping costs are the responsibility of the customer

Within 14 days from the communication of withdrawal, but DualPicks may withhold the refund until the goods are received or proof of return is provided

The refund will be processed using the same payment method used for the purchase, unless a different method is requested

The right of withdrawal is excluded for:

• Products made to measure or customized
• Sealed products that have been opened after delivery for hygiene reasons
• Products that have been inseparably mixed with other goods

Immediately report the damage to help@dualpicks.com. If the damage occurred during shipping, you will need to file a claim with the courier

No, products must be returned with their original packaging, accessories, and documentation. Without these, we will not be able to process the refund

Select the product, add it to the cart, and proceed by clicking "Go to checkout." After confirming the order, you will receive a summary email

You will receive an "Order Confirmation" via email. Only this email constitutes the final confirmation of your purchase

Yes, you can cancel it before receiving the Shipping Confirmation, provided that the product has not already been prepared

No, purchases can only be made by adults. Minors can browse the website only with the involvement of a parent or guardian

If the actual price is higher than the listed price, we will contact you to confirm if you still wish to proceed. Otherwise, the order will be canceled at no charge. If the correct price is lower, we will charge you only the lower price

Yes, all invoices are sent via email in electronic format to the address used for the purchase

If a product is not available, we will inform you immediately via email and you can decide whether to wait for availability or cancel the order

It means that your order has been confirmed and we are preparing the package for shipment

It’s a digital gift card that you can send to anyone, valid for purchasing any product in our online shop. A perfect gift for musicians of all levels

You can choose from several values: from €5 up to €100

No, our gift cards never expire

You can choose to receive it by email or send it directly to the recipient by selecting the dedicated option during purchase

At checkout, simply enter the gift card code in the “Discount code” or “Gift card” field. The amount will be automatically deducted from the order total

Yes, if the full value isn’t used in one order, the remaining balance will be available for future purchases

Yes, you can combine it with active promotions unless otherwise stated

No, gift cards are non-refundable, but they remain valid and usable at any time

DualPicks is an innovative patented pick holder, designed to allow musicians to quickly switch from pick playing to fingerstyle without interruptions

It is comfortably worn on the thumb or index finger, ensuring smoothness and versatility during musical performances

DualPicks is worn on the thumb or index finger using an adjustable strap. Simply stick the pick onto the flexible tab using the supplied double-sided adhesive.

When you no longer need the pick, you can easily hide it in your palm or move it over the index finger, leaving your fingers free for fingerstyle techniques

Absolutely! With DualPicks, you can use your favorite pick without any problem. It adapts to any type of pick, giving you maximum freedom

You can attach your pick using the gel adhesive included in the package. This special adhesive provides a firm grip without leaving any residue

Yes, DualPicks is designed to be used by both right-handed and left-handed players. Simply reverse the position of the wing to adapt it to your needs

You can trim the excess part of the flap to fit your finger perfectly

Yes, DualPicks is perfect for both guitarists and bassists.

We have created a version specifically designed for bass players, to be worn on the index finger, so it doesn't interfere with slapping techniques and ensures maximum comfort and versatility during performances

Absolutely yes! DualPicks is perfect for students who want to focus on music without worrying about losing the pick.

It offers greater security and control, helping you learn faster

DualPicks makes teaching more effective.
You no longer need to put down the pick to write notes or explain a technique.

The pick always stays within easy reach

Yes, it’s perfect for musicians who alternate between different techniques.
With DualPicks, you can switch from pick to fingerstyle instantly without interrupting the musical flow

The package includes the adjustable strap, the flexible flap, and 10 gel adhesives to attach the pick without leaving any residue

You can purchase DualPicks directly on our official website: dualpicks.com, on Amazon, or at our authorized retailers:

• Voodoo Factory - Via Giuseppe Sirtori, 3 - 10148 Turin (TO)
• Milanfisa - Via Paolo Da Cannobio, 2 - 20122 Milan (MI)
• Magic Sound - Via di Acqua Bullicante, 202/e - 00177 Rome (RM)
• Giocondi - Largo Mazzini, 3 - 63074 San Benedetto del Tronto (AP)